• Employment Type: 12 month fixed term
• Location: All locations across Australia considered – hybrid/remote

About the role

At CSC, we're on a mission to make a meaningful difference for our customers by delivering modern, reliable and customer-focused technology solutions. We're looking for an experienced IT Delivery Manager to lead the successful delivery of strategic technology initiatives across our Customer Engagement Platforms team.

In this role, you'll lead cross-functional teams to deliver customer-facing digital solutions, including Salesforce CRM, web self-service platforms and mobile applications. You'll work closely with business stakeholders, technology teams and delivery partners to ensure projects are delivered safely, effectively and aligned to CSC's strategic priorities.

Responsibilities:

• Lead the delivery of customer-facing technology initiatives from planning through to implementation
• Provide leadership and direction to the Customer Engagement Platforms team
• Manage team workloads and delivery outcomes
• Partner with stakeholders to plan delivery, manage risks and allocate resources
• Apply Agile, Waterfall or hybrid methodologies to achieve successful outcomes
• Ensure quality, security and operational readiness across all initiatives
• Foster a collaborative, high-performing and continuous improvement culture
• Communicate delivery progress, risks and key decisions to stakeholders
• Build strong relationships across the business, vendors and delivery partners
• Ensure solutions align with CSC standards, governance requirements and strategic objectives

What we’re looking for  

• Australian Citizen or Permanent Resident
• Bachelor's degree in Business, Information Technology, Project Management or a related discipline
• 5+ years' experience in technology or IT/digital delivery roles
• Experience leading development and delivery activities across multiple delivery methodologies
• Strong verbal and written communication skills
• Professional certifications such as PMI, PRINCE2, PSM or SAFe
• Experience within financial services or a regulated environment
• Knowledge of customer engagement platforms including CRM, mobile, digital experience or customer data platforms
• Experience working with government procurement, risk or security standards
• Experience leading complex technology delivery programs and project teams
• Strong leadership skills with a track record of developing and supporting high-performing teams
• Strong stakeholder engagement and communication skills, with the ability to build effective relationships at all levels
• Experience managing budgets, resources, risks and delivery outcomes
• Knowledge of technology delivery lifecycles, software development practices and platform operating models
• The ability to navigate ambiguity, solve complex problems and drive results in a fast-paced environment

Why join the team?   

• 12 month fixed term role – annual leave and sick leave benefits, hybrid/remote
• Play a key role in defining how projects are delivered, with the opportunity to influence processes, frameworks and ways of working
• Join a team of experienced professionals who openly share knowledge, support one another and value learning and development

How to apply 

To apply for this opportunity, please submit your CV via the Apply link in this advertisement.

• Applications close: 9 August 2026, 5:00 pm
• For any other questions about this role, contact recruitment@csc.gov.au
• Please note: no agency applications

What you’ll get in return  

A career where you belong 

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. 

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. 

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. 

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong. 

Learn more about CSC and our benefits: 
www.csc.gov.au/Members/About-CSC/Careers