• Employment type: 12 month fixed term position
• Location: Open to candidates across Australia

About the role  

 As a Claims Administrator, you will play an important role in supporting our case management team and delivering a positive experience for our customers. You will provide high‑quality administrative support across superannuation and insurance claims, ensuring incoming correspondence is acknowledged, triaged and managed accurately and efficiently.

Working as part of a collaborative team, you’ll respond to changing priorities, support operational requirements and contribute to the smooth flow of claims administration. From time to time, you’ll also assist with ad‑hoc tasks in response to work influxes, emerging trends, or business needs.

Responsibilities

• Appropriate use of CSC’s systems including maintaining accurate data and record keeping practices
• Maintaining internal and external relationships and providing updates and information to internal teams, customers, and their representatives both in writing and over the phone
• Collating evidence from customers to support their claim application
• Providing updates to customers and internal teams on the status of claims

What we’re looking for

• Australian Citizen with the ability to hold and maintain a baseline clearance
• Previous experience in administration and customer service is highly regarded
• A collaborative team player who takes a proactive and professional approach to their work
• Strong attention to detail with the ability to manage multiple tasks and priorities
• Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholder
• Comfortable using systems and technology, with the ability to learn new tools quickly and maintain accurate records

Why join CSC?

• Flexible workplace arrangements including remote working
• Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career
• A variety of challenging and interesting work with the opportunity to develop your skills

How do I apply?

Apply by uploading your CV and a short cover letter telling us about your skills, experience, and why this opportunity interests you.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

• Applications close: Thursday 2 April 2026
• For any other questions about this role, contact: recruitment@csc.gov.au

What you’ll get in return

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making.

Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Career