•  Position Type: Permanent
• Location: Canberra
• Team: Retirement

About the role  

As a Team Leader, you’ll play a key role in driving performance, fostering a positive and inclusive culture and ensuring the work delivered by your team creates outstanding customer experiences.

You’ll lead by example - coaching and mentoring team members, managing performance against KPIs and championing service excellence with empathy and resilience. Your leadership will empower the team to navigate challenges confidently while delivering consistent, high-value service to our customers.

While your primary focus will be on leading day-to-day operations, you’ll also work closely with stakeholders across the business to support seamless processes and drive continuous improvement initiatives. With strong communication skills, a customer-first mindset and a commitment to quality, you’ll help shape meaningful outcomes for both customers and the wider organisation.

Key responsibilities

• Deliver on the development of tactical outcomes and operational practices to achieve results in line with organisational goal
• Set expectations and deliver results that support improved customer experience and engagement best practice
• Drive improvements, including automation, process streamlining and stronger customer centred service delivery
• Ensure compliance, risk and auditing requirements are achieved

What we’re looking for

• Australian Citizen
• Proven people leadership experience within a customer service environment
• Understanding of CSC’s schemes and products
• Ability to mentor, coach and develop capability to deliver customer outcomes
• Professional verbal and written communication skills with ability to clearly communicate to a range of audiences and stakeholders
• Ability to manage a range of priorities
• Experience in reporting and data analysis
• Self-motivated attitude with a resilient nature and ability to adapt to change
• High level administrative acumen and computer literacy with Microsoft Office suite

Why join the team?

• Be part of a cohesive team where colleagues actively collaborate and support one another
• Opportunity to work within a fast-paced, end-to-end delivery team
• Ongoing career development and progression opportunities
• Work closely with customers and make a meaningful impact on their journey

How to apply?

To apply for this position, please upload a current CV and cover letter (maximum one page) outlining your suitability for the role and the leadership skills you would bring to the role.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

• Applications close:  16 Feb 2026, 5:00 pm

• For any other questions about this role, contact: recruitment@csc.gov.au

What you’ll get in return

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making.

Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers