Make an impact through resolution and improvement
Join a supportive, people-first team where open communication, collaboration and shared goals are at the heart of everything we do. You'll be part of a team that truly values people - our customers and each other.
You’ll experience the best of both worlds – combining dispute resolution with quality assurance – giving you the opportunity to make a difference for customers while shaping service improvements. If you’re someone who thrives in a fast-paced and customer-driven environment, this is your chance to put your problem-solving skills to work and drive meaningful outcomes.
About the role
At CSC, we’re driven by a customer-first mindset and a commitment to continuous improvement. We’re looking for an IDR Case Manager & Quality Assurance Case Manager to join our collaborative, future-focused team and play a key role in resolving customer issues while strengthening the quality of our services.
You will be responsible for both managing and resolving complex customer complaints and disputes and ensuring the quality and compliance of customer interactions and processes. You’ll work across all CSC schemes and products, balancing customer satisfaction, regulatory compliance and continuous improvement.
Why join CSC?
- This role offers flexibility to suit your life, with hybrid option
- Become an advocate for the customer and be engaged with their customer journey, ensuring they regain trust in CSC
- Exposure to multiple business areas and understand CSC through case investigation
- Join a friendly and positive team who are professional, supportive and caring
- Work in an environment that celebrates customer-centric innovation and regulatory excellence, empowering you to identify issues, recommend solutions, and shape better processes
What you’ll get in return
A career where you belong
At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers
How to apply
To apply for this opportunity, please submit your application via the Apply link in this advertisement, including your resume and a cover letter addressing why you are interested in this role and how your experience aligns with case management of complaints and quality assurance.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close:
For any other questions about this role, contact recruitment@csc.gov.au.
