Build a career with real purpose in our Enablement and Core Customer Team
Looking for meaningful work whilst creating your impact in a newly enhanced Social Media Channel Owner role — and be part of a team that’s as committed as you are? Join CSC’s Customer team and help shape outcomes that matter to over 750,000 Australians!
You’ll be engaged in great work with exceptional people, as the team is on a change journey—and is known for its supportive, collaborative culture. This would offer excellent growth and career opportunities in an autonomous and dynamic role.
About the role
As a key member of CSC’s Communications team, the Social Media Channel Owner is responsible for delivering engaging, compliant, and data-driven content across CSC’s owned social platforms initially LinkedIn, Facebook, Instagram, and YouTube.
This is a hands-on role, balancing content creation, paid campaign execution, acquisition and follower growth, and reporting to ensure social channels contribute to CSC’s acquisition and retention goals. The role combines creative storytelling with analytical rigour, requiring someone who thrives on execution — writing posts, briefing design, optimising campaigns, and producing actionable insights.
The Social Media Channel Owner will refine CSC’s social media strategy and activity while developing and executing a content and campaign calendar and collaborate with stakeholders across the business to ensure CSC’s channels are engaging, consistent, and effective.
Job Description
Key responsibilities
Content creation: Write, edit, and schedule posts across LinkedIn, Facebook, Instagram, and YouTube, ensuring all content adheres to CSC’s tone of voice and brand guidelines. In addition, manage and update Google Reviews and Bing as required.
Acquisition and follower growth: Deliver activity that grows CSC’s social presence and follower base across all channels, with a strong focus on LinkedIn. Explore and test LinkedIn marketing opportunities to build reach and engagement.
Paid campaigns: Plan, execute, and optimise paid campaigns across LinkedIn, Meta (Facebook/Instagram), and YouTube, providing evidence and rationale for budget requests.
Channel mix (owned/earned/paid): Execute an integrated approach across CSC’s owned channels, amplify earned opportunities, and deliver paid campaigns that support acquisition and retention.
Thought Leadership amplification: Partner with the Media Manager to promote and amplify thought Leadership content on LinkedIn, ensuring CSC’s executives and subject matter experts are positioned strongly.
Calendar management: Build and maintain a proactive calendar that integrates BAU, campaigns, and events.
Design collaboration and agency management: Brief and review or develop creative assets with internal design input and external suppliers as required and manage agency partners where appropriate to support delivery.
Analytics and reporting: Track performance metrics (engagement, reach, conversions, follower growth), produce regular reports, and translate data into actionable insights.
Strategy refinement: Support the ongoing development of CSC’s social media strategy and process, ensuring activity contributes to retention and acquisition.
Stakeholder engagement: Collaborate with colleagues across marketing, growth, and brand teams including design, digital and product to source content and align activity as well as manage sign off and approvals.
Community management: Advance CSC’s playbook and reply to strategies, respond to comments/messages, and manage complaints in line with regulatory and compliance frameworks, including clear escalation processes.
Future channel considerations: Provide input into the potential adoption of new platforms (e.g. WhatsApp, Reddit, Product Review) as relevant to CSC’s customer audiences.
Specific duties, deliverables and reporting lines may vary from time to time depending on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.
Desired Skills and Experience
What we’re looking for
Demonstrated experience managing both organic and paid social media campaigns end-to-end (planning, execution, optimization, and reporting).
Strong writing skills with the ability to adapt content across LinkedIn, Facebook, Instagram, and YouTube.
Demonstrated success in growing and engaging social media audiences, including follower acquisition
Experience leveraging LinkedIn marketing for reach, campaigns, and thought Leadership amplification.
Proficiency with social media scheduling and analytics tools (e.g. Meta Business Suite, LinkedIn Campaign Manager, YouTube Studio and Hootsuite).
Ability to provide evidence-based recommendations for paid activity.
Experience producing reports and translating data into insights.
Strong organisational skills to manage calendars and deadlines.
Positive, proactive attitude with strong collaboration skills.
Willingness to learn new platforms, tools, and compliance requirements as the landscape evolves.
Experience in financial services, superannuation, or another regulated industry.
Familiarity with Salesforce Marketing Cloud or similar platforms.
Familiarity with Canva design and templates
Knowledge of compliance requirements for social media in a regulated sector
Why join CSC?
Permanent role with flexible and hybrid work options
Enhanced parental leaves
An opportunity to create an impact in this new role
What you’ll get in return
A career where you belong
At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits on our career siteCareers
How to apply
To apply for this opportunity, please submit your application via the Apply link in this advertisement, including a short cover letter along with your current resume.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
