Your new role

As a Claims Engagement Representative within the Family Law team, you will be trusted with the responsibilities of assisting and educating CSC customers, their family and their representatives, laying the foundation for a seamless and supportive claims journey regarding family law matters. You will provide tailored and continuous customer engagement, through written and verbal communication, which may involve a degree of complexity, including legislative and sensitive information. You will also complete administrative functions and provide support to the team.

With resilience, empathy, and compassion, you will aid customers, families, or representatives navigating challenging or sensitive circumstances.

Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.

What you need to excel:

• Previous experience in customer service, claims processing or related fields is advantageous
• Proficient in the use of Microsoft software and programs such as Saleforce or the ability to learn this quickly
• Administration skills and ability to maintain accurate record keeping practices
• Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations
• Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
• Ability to work in a team environment and autonomously

What will you get in return?

• Permanent position
• Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career
• A variety of challenging and interesting work with the opportunity to develop your skills
• Flexible workplace arrangements including remote working
• Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply?

To apply for this opportunity please include a cover letter outlining your suitable skills and interest in the position, along with your current resume. For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au

• Please note: Agency submissions will not be considered for this position

About CSC:

Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers