Your new role

As a professional and experienced Case Manager, you will play a critical role in supporting vulnerable customers through a difficult time in their lives by applying your analytical mindset and sound judgement.  

In this role, your focus will be on gathering, interpreting and evaluating complex information - including legislative and medical documentation to make fair and consistent decisions. You’ll also be responsible for documenting and communicating your assessments clearly and professionally, both in writing and through direct engagement with customers and stakeholders.

You will manage a portfolio of claims, applying critical thinking to assess eligibility and determine outcomes. With a strong customer focus, you will ensure every interaction is thoughtful, well-informed and supports the customer journey with empathy and clarity.

Key Responsibilities:

• Draft accurate, clear and comprehensive written communications and case summaries
• Conduct thorough case assessments through initial consultations over the phone
• Review and analyse sensitive documentation to support informed and defensible decision-making
• Ongoing customer contact throughout their claim
• Collating evidence from customers to support their claim application with relevant information and supporting documentation
• Maintaining up to date and accurate records across CSC’s systems

Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.

What you need to excel:

• Australian Citizenship
• Minimum of 2 years of experience in case/claims management – superannuation and life insurance experience is highly regarded
• Experience managing of a portfolio of cases end-to-end
• High level of written and verbal communication skills with ability to clearly communicate to a range of audiences and stakeholders
• Can understand and interpret legislation
• Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations
• Professional, customer focused and willing to contribute to a positive business culture
• Work independently to organise and prioritise your tasks
• Self-motivated attitude with a resilient nature and ability to adapt to change

What will you get in return?

• Multiple positions available – permanent and fixed term options
• Engaging and meaningful work in a supportive environment
• A variety of challenging and interesting work with the opportunity to develop your skills further towards complex cases. Extensive training provided.
• Flexible workplace arrangements including remote working
• Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply?

To apply for this opportunity please include a cover letter outlining your suitable skills and interest in the position, along with your current resume. For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au   

Please note: Agency submissions will not be considered for this positionWhy CSC? - The drive to make a difference.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

More about CSC:

Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers